Terms & Conditions Customer Service Agency Program

In these Terms & Conditions “CSA Program” means Customer Service Agency Program. “Member” means company employee or staff who has signed up for the CSA Program. “Rewards” means cash incentive or commission that will be credited into Member’s account. “Eligible Products” referred to participating company products or service in CSA Program where the company will share part of the net income earned from the said company products or service with the Members.

CSA Program is provided by SutraWrolds Venture, Malaysia. Members of CSA Program will have the opportuinity to earn rewards by referring customers to the company. Rewards will be given to Members for every successful application customer reffered to the company.

Under the CSA Program, the company will sharing its profit earned on the Eligible Products with the Members based on the profit sharing ratio as stated herein. The CSA Program and Member’s participation are subject to the foregoing terms and conditions. The applicable Shariah principle with regards to this CSA Program shall be the principle of Jua’lah.

By taking part of this CSA Program, Members hereby agree to be bound by these terms and conditions and/or its supplementals or variations thereof. Decision of the company shall be final and binding on all matters relating to this CSA Program.

 

1.        MEMBERSHIP.

1.1.      Individual customer must be above 21 years to be eligible to became a Member.

1.2.      The minimum requirement to be eligible under CSA Program is for customer to promote any of the Eligible Product. To facilitate the payment of the incentives, the Customers must maintain and continue to maintain their account with the company.

1.3.      A Member’s eligibility for the Rewards is subject to the Member’s compliance with these terms and conditions. Any violation by Mmeber of this Clause may affect Member’s eligibility for the Rewards and disqualification under this CSA Program.

1.4.      The company may terminate the membership without notice and for whatever reason if the Member fails to comply with these Terms and Conditions including the following:

·         Supplies any misleading information to the company; or

·         Makes any misrepresentations of the company to any parties involved or intend to involve in the CSA Program; or

·         Engages in any fraudulent activities under the CSA Program; or

·         Engages in collecting payment without knowing by the company; or

·         Engages in any illegal activities during the process of customer application;

Termination of the membership will result in forfeiture of all accumulated Rewards with immediate effect.

2.        REWARDS.

2.1.      Member will begin earning the Rewards upon commencement of this CSA Program. No retrospective Rewards will be granted for referrals made prior to the commencement of this CSA Program.

2.2.      Eligible customers referred must pass the company qualifying criteria which may include passing the credit underwriting criteria for government authorities approval. No Rewards will be given to Members should the referred customers fail to meet the company qualifying criteria.

2.3.      Rewards will be paid to the referring Members when the referred Members make prompt payment of their necessary commitment fees charges. “Prompt Payment” is defined as payment made on or before application approval.

2.4.      The amount of Rewards to be shared will be based on the company income, which is determined by the company deducting all the relevant cost associated with the commitment fees charges. The summary of the proposed profit sharing (from net income) will be as follows in Appendix 1.0 & 1.1:-

 

2.5.      Rewards are calculated and paid out in Ringgit Malaysia (RM).

2.6.      Member must complete and submit the referral form to the company. Membership identification must be stated on each referral form submitted and one referral form for each referral. If two different Members refer the same customer, the company will accept the referral form from the Member on first come first serve basis.

2.7.      Rewards will be distributed on monthly basis and shall be credited into Member’s deposit account with the company. Rewards are non refundable, exchangeable or replaceable with other consideration.

2.8.      Any taxes arising from a Member’s participation in the CSA Program is the responsibility of the Member. The company may deduct the applicable taxes if required to do so by the authority under the relevant acts or regulations.

2.9.      In the event of death of the Member, Rewards accumulated prior to his death can be transferred to his legal heirs subject to the submission of the appropriate documentation to the company.

 

3.        GENERAL PROVISIONS.

3.1.      The company reserve the right to determine the duration of this CSA Program. The company reserves the right to suspend or terminate the CSA Program at any time with prior notice without assigning any reason whatsoever.

3.2.      If the Member’s membership is revoked or voluntarily terminated, such Member shall no longer be entitled to the Rewards from the date his membership is revoked or terminated.

3.3.      Members hereby consent for the company to disclose any information(excluding information on the company account and its transactions) pertaining to the Member to another immediate Member under this CSA Program, its parent company, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents and/or any other parties engaged by the company to enable or assist the Bank to exercise or enforce its right and obligations under these terms and conditions or for the purpose of cross-selling, promotional and marketing of the company’s products.

3.4.      Members shall ensure that all personal detail provided to the company is accurate at the point of submission and that the company is kept abreast and updated of any changes in their personal details.

3.5.      The company reserve the right to vary, add to or amend these terms and conditions subject to agreement of the company’s shariah committee. In the event any Member does not agree to such variation, addition amendment, such Member must cancel his membership within thirty (30) days of receipt of the notice of such variation, addition and amendment, failing which such Member shall be deemed to have accepted such variation, addition and/or amendment without reservation. In the company of cancellation, the company shall refund the annual fees on pro rate basis and pay the accumulated Rewards entitled by the Member prior to such cancellation.

3.6.      The company’s liability in connection with these terms and conditions shall be subject to the following exclusions and limitations:-

·         The company shall not be liable for any default resulting directly or indirectly from any cause beyond the company control, including but not limited to failure of data processing systems;

·         Where Rewards are incorrectly credited into the Member’s account due to the company’s fault, the company’s liabilityshalle be limited to retifying the mistake;

·         Nothing in this Agreement shall exclude or limit the company’s liability for loss resulting from the company’s negligence or fraud.

3.7.      No failure or delay on the company part in exercising nor any amission to exercise any right, power, privilege ro remedy accuring to the company under these terms and conditons shall impair any such right, power, privilege or remedy or be construe as a weiver thereof nor shall an acquiescence in any such default, affect or shall impair the company’s right, power, privilege ro remedy in respect of any other or subsequent default nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy. The rights and remedies herein provided are cumulative and not exclusive of any other right or remedies provided by law.

3.8.      Any correspondance, notice, requests and demands to be given or made under these terms and conditions shall be i writing or any other made of communication as may be determined by the company. If the notice is given in writing, such notie shall be deemed to be sufficiently servd:-

·         If it is sent by the party by ordinary post to the other party at his address or at such other address as the other party might have notified the party giving the notice as his new address, five(5) days after the date of posting; or

·         If it is dispatched by hand to the party, on the day of delivery.

3.9.      Any provisions of these terms and conditions which involid, unenforceable or prohibited shall not affect the validity or enforceability of the other provisions hereof.

3.10.   In case of any disputes between Members, the decision of the company shall be final.